Secure Digital Customer Verification
PNDC’s Video KYC platform enables financial institutions to conduct secure, compliant, and fully auditable remote customer verification through structured video interactions. Built for regulated environments, the platform supports digital onboarding while ensuring strict adherence to KYC, AML, and internal compliance frameworks.
Why Video KYC
As institutions expand their digital channels, the challenge is balancing customer convenience with regulatory compliance. Traditional onboarding is slow and branch-dependent, while fully automated approaches may not always meet supervisory expectations.
Video KYC introduces a controlled, human-verified onboarding layer that helps institutions:
- Accelerate customer onboarding
- Extend services beyond physical branches
- Maintain regulatory confidence
- Ensure complete auditability and traceability
It delivers digital efficiency without compromising governance.
What Is Video KYC ?
PNDC’s Video KYC is a workflow-driven verification platform that enables real-time or recorded video-based customer verification as part of the onboarding lifecycle.
The solution is designed to integrate seamlessly into existing systems while supporting structured compliance workflows, secure enterprise operations, and regulatory alignment. It functions as an embedded component within broader onboarding and KYC ecosystems rather than a standalone tool.
Key Capabilities
The platform supports agent-led video sessions conducted in real time or recorded formats. Verification records are securely stored in accordance with institutional policies, ensuring traceability and evidentiary integrity.
Verification steps can be aligned with regulatory policies and internal controls. Maker–checker models, escalation paths, and structured decision logging ensure governance across the verification lifecycle.
Customers can present identity documents live during sessions, allowing agents to capture and validate verification evidence. The platform can optionally integrate with OCR or document processing systems to enhance validation workflows.
Comprehensive session logs, metadata, and recordings are securely maintained to support internal audits and regulatory inspections, with controlled access and retrieval mechanisms.
The platform integrates with onboarding systems, KYC engines, compliance tools, and enterprise infrastructure through API-driven architecture, enabling seamless deployment within existing environments.
Built for Regulated Environments
Security, privacy, and governance are foundational to the Video KYC platform. It incorporates role-based access controls, controlled data access, and policy-driven retention management to align with institutional compliance frameworks.
The result is a solution designed to withstand regulatory scrutiny and internal audit requirements.
Built for Deployment & Operations
The platform supports on-premise and hybrid enterprise deployments, ensuring flexibility within diverse IT environments.
PNDC provides end-to-end rollout support, including configuration, system integration, operational documentation, and L1/L2 application support to ensure stable ongoing operations.